Terms and Conditions

Welcome to Elora Medical LLC (“Company,” “we,” “us,” or “our”). By accessing our website at https://www.eloramedical.net and using our services, you agree to be bound by the following Terms and Conditions.

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1. SMS Use Case & Description

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Elora Medical LLC offers mobile messaging services to communicate with patients and partners. By opting in, you agree to receive recurring text messages for appointment confirmations, reminders, follow-up care instructions, and administrative updates regarding wound care consultations.

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2. User Consent & Opt-In

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Users opt-in to our SMS service by providing their phone number through our website contact forms and explicitly checking the consent box. Consent is not a condition of purchase.

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3. Opt-Out Instructions

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You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

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4. Help & Support

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If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at info@eloramedical.net.

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5. Message Frequency and Rates

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Message frequency varies based on your interactions with our practice. Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

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6. Carrier Liability Disclaimer

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Mobile carriers are not liable for delayed or undelivered messages.

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7. Age Restriction

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You must be at least 18 years old to use our SMS services or have the explicit consent of a parent or legal guardian.

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8. Privacy Policy

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Your use of our SMS service is also subject to our Privacy Policy, which can be found at: https://www.eloramedical.net/privacy-policy.